FAQ

In-stock pieces take 3 to 4 business days to pack, and made-to-order pieces take 5 to 10. Once your order ships, delivery takes 3 to 7 business days in the US, or 15 to 25 business days internationally.

US orders of $75 or more ship free. Under $75, you'll see your rate at checkout. International rates are calculated at checkout too, and international orders don't qualify for free shipping.

Yes, we ship worldwide! Your options and rates will show up at checkout.

We'll send you a tracking number as soon as your order ships.

Yes, within 24 hours. Contact us right away and we'll take care of it.

Yes! Choose store pickup at checkout for The Grove or The Americana. Pickup is free and orders are usually ready in 2 to 4 days. Wait for your pickup email, then bring your confirmation email, order number and ID.

Once a package is with the carrier, we can't replace it if it's lost or stolen, so please file a claim directly with them. For USPS, you can start here. If you need your tracking number, just ask.

Yes! All of our jewelry comes with a lifetime warranty, as long as you keep your original receipt. Permanent jewelry has its own rules, so our warranty page breaks it all down.

For everyday jewelry, we'll repair a piece that breaks, and if we can't, we'll replace it. We'll also replace it if it keeps breaking or a stone goes missing, and replate it if it loses its color completely. It's all free with your original receipt and your original piece.

Lost or stolen pieces, normal wear like scratches and surface marks, damage from accidents, misuse or chemicals, and changes or repairs made by anyone else. DIY charm jewelry isn't covered either. And gold filled losing a little yellow tint over time is totally normal, not a defect.

Free repairs are for jewelry you got from us. Bring it to either store with your original email, text or paper receipt (screenshots don't count) and we'll do our best to fix it. Not near a store? Start a claim online and we'll tell you how to mail it in.

Unfortunately, we can only repair pieces from us. The exception is permanent jewelry, which we can re-weld for a $30 service fee as long as you have the chain.

Check your email, spam folder and texts first. If it's still missing, we may be able to find your purchase with your email or phone number, the last 4 digits of your card, or the exact date and approximate time you bought it. If we can't verify your purchase, the warranty doesn't apply.

We don't offer a cleaning service, but it's easy to do at home. Our Care Guide shows you how for each material.

We only use real materials, and all of our jewelry is hypoallergenic and nickel free. Say goodbye to green skin!

It depends on what it's made of. Gold filled, gold plated stainless steel, stainless steel, sterling silver and rhodium plated over silver can keep up. Gold plated over silver, gold plated over brass and rhodium plated over brass should stay dry. DIY charm pieces aren't water resistant, so take those off too.

That depends on the material too. Water friendly pieces can be washed with mild soap and warm water. Delicate pieces just need a soft, dry polishing cloth. Our Care Guide has all the details.

You'll find it under Materials on your piece's product page. Not sure? Just ask our Jewelry Designers.