A gold necklace of colorful heart-shaped stones with soft white flowers in front of it
Gold necklaces on white display stands with white flowers behind them

Had A Change Of Heart?

Returns + Exchanges

The Short Version

Returns At A Glance

Sometimes a piece just isn't the one, and that's okay.

  • 30 Days

    To Change Your Mind

    From delivery for online orders, or from purchase in store.

  • Unworn

    With Tags + Packaging

    It needs to be in the same condition you got it.

  • Receipt

    Your Original Receipt

    Email, text or paper. Screenshots don't count.

  • Refund

    To Your Original Payment

    Your money goes back the way you paid.

Step By Step

How To Return

It depends on where you bought it.

Bought Online

30 days from delivery

  1. Email Us First Send your order number to timelessluxuryla@gmail.com. We can't accept pieces sent back without a return request.
  2. Pack It Up Unworn, with tags, in its original packaging, with your receipt.
  3. Send It To Us 11870 Santa Monica Blvd, Suite 106491, Los Angeles, CA 90025. Return shipping is on you, so we suggest using a service with tracking.
  4. Get Your Refund We'll let you know once we've received and checked it. Approved refunds go to your original payment method within 10 business days.

Bought In Store

30 days from purchase

  1. Come See Us Bring your piece to The Grove or The Americana.
  2. Show Your Receipt Your original email, text or paper receipt.
  3. We'll Take A Look It needs to be unworn, unused and ready to go back on display.
  4. Pick What's Next Exchange it for something of equal value, or get a refund to your original payment method. Refunds take 5 to 7 business days to reach your account.

Shipping it back from outside the US? It may take a little longer to reach us. Want the fine print? Read our full return policy.

Crossed arms in a sheer black shirt with a gold bow bracelet on one wrist

Made Just For You

Final Sale

These can't be returned or exchanged, no exceptions. Thank you for understanding!

Permanent Jewelry
Once it's cut or welded
Engraved Jewelry
Personalized just for you
Custom Pieces
Custom-made or adjusted
DIY Charm Jewelry
Made your way
Sale Items
Everything on sale
Gift Cards
All amounts

Your Golden Ticket

Keep Your Receipt

You'll need it for returns, exchanges and warranty work, so hang on to it.

We Accept

  • Your original email receipt
  • Your original text message receipt
  • Your original paper receipt

We Can't Accept

  • Screenshots
  • Photos of receipts
  • Forwarded receipts
  • Edited or altered receipts

Can't find it? Check your email, spam folder and texts first. If it's still missing, we may be able to find your purchase with your email or phone number, the last 4 digits of your card, or the exact date and approximate time you bought it.

If Something's Not Right

We've Got You

  • Damaged Or Wrong Piece

    We're so sorry! Let us know within 7 days. Email your order number and photos so we can make it right.

    Email Us

  • Worn It And It Broke?

    That's what our lifetime warranty is for. Bring it in with your original receipt and we'll take it from there.

    Our Warranty

  • Want A Different Piece?

    Exchange it in store. Bought online? Return it, then place a new order.

    Shop All

Good To Know

Return Questions

Still have a question? We'd love to help.

Contact Us
How long does a refund take?

Once your online return is approved, we refund your original payment method within 10 business days. In-store refunds take 5 to 7 business days to reach your account. Your bank may need a little extra time to post it, and if it's been more than 15 business days since we approved your return, let us know.

Who pays for return shipping?

Return shipping is on you, and we don't provide return labels.

Can I exchange an online order?

The fastest way to get what you want is to return your piece, then place a new order once your return is accepted.

What if my return doesn't qualify?

We'll contact you directly and send the piece back to you.

We're Here For You

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