We offer a lifetime warranty for all of our jewelry. If an item that you purchased breaks or fades completely, we will repair, replace, and/or re-plate your jewelry free of charge. All you need is proof of purchase as in an order number or original receipt, along with your original payment method that matches the receipt.

For permanent jewelry, any damages or issues will be solved as long as you have your original receipt. (We normally will text or email the receipt to you, that way it's digital and you'll never lose it.) We will replace a lost bracelet for only $30 with proof of receipt. If your permanent jewelry has been tarnished or discolored, we will replace it with a brand new one for you free of charge. If your permanent bracelet needs to be cut to make shorter, we can shorten it for free. But if your bracelet needs to be extended to make longer, we charge a $10 fee for extra chain.

We commit ourselves to providing the best customer service as your satisfaction is our top priority. Contact us if you have any questions about our warranty policy. 

Yes, we offer yellow gold, rhodium, and rose gold re-plating starting at $40, regardless of whether you bought the jewelry from us or not.

No, we do not offer cleaning services for your jewelry, but we recommend using warm water, diluted dish soap, and a soft bristle toothbrush to clean your jewelry! You can also use a polishing cloth to wipe away any dirt and debris. See Luxury Care for more information.

We can fix the jewelry you bought from us if it breaks with original proof of purchase for free. Unfortunately, we are not able to fix broken jewelry if it’s not a piece from us.