A gold necklace of colorful heart-shaped stones, laid on white satin
Silver drop earrings with sparkling stones, resting on a green leaf

Our Promise To You

Lifetime Warranty

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Which One Do You Have?

Our jewelry comes with a lifetime warranty, for as long as you keep your original receipt. Permanent jewelry has its own rules, so pick yours.

A Jewelry Designer closing a gold chain bracelet on a customer's wrist with pliers Permanent JewelryMade just for you by our Jewelry Designers, usually welded on.See Warranty Necklaces and a hand chain displayed on white stands All Other JewelryEverything else, like earrings, rings and regular necklaces.See Warranty

Both warranties need your original receipt. See What Counts

Already know what you need? Start A Claim

Permanent Jewelry Only

Permanent Jewelry Warranty

Lifetime warranty on permanent jewelry bought from us.
These rules are only for permanent jewelry.

  • You Need
  • Your original receipt

Not permanent? See General Warranty

What Happened
What We Do
Cost
It broke and you still have all the original parts
We repair it
Free
It has a manufacturing defectWe verify it first
We replace the damaged part
Free
It tarnished and turned visibly black
We replace the damaged part
Free
You lost a charm from your permanent piece
We replace it, up to 3 times per charm. After that, you buy a new one.
Free
You lost your piece
We replace it for a set fee, unless it has a clasp or can easily come off. See the prices below.
See Prices
It's stretched or scratchedChains and charms
We can tighten or adjust a chain when possible, but we can't replace it.
Free Tightening
You want it longerBracelet, anklet, ring, necklace or body chain
We add an extra link
$10
You have no receipt, or it wasn't bought from us
We can re-weld or repair it if you still have the chain, but we can't replace it.
$30

Lost Your Permanent Piece? Here's The Price

You need your original receipt, and the fee still applies. Fees are non-negotiable.

Whole Piece

  • Bracelet$30
  • Anklet$40
  • Hand Chain$45
  • Necklace$65
  • Body Chain$75

Part Of A Hand Chain

  • Ring part only$10
  • Middle part only$20
  • Middle part + ring, both lost$30

Can't Be Replaced If Lost

  • Permanent jewelry made with a clasp
  • Permanent rings, because they slide on and off easily
  • Permanent necklaces that can easily come off over your head

Good To Know

  • Free replacement: Only for a verified manufacturing defect or a piece that turned visibly black. Not for damage from accidents, misuse or chemicals, or changes made by anyone else.
  • Same style: Your replacement has to match the style on your receipt.
  • Different chain: You can only pick a different one if yours is out of stock when you come in.
  • Damaged part only: You get a full new chain only if the whole piece is damaged.
  • Normal wear: Gold filled can naturally lose some yellow tint over time. That's not a defect.
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All Other Jewelry

General Warranty

Lifetime warranty on all other jewelry bought from us.
These rules are separate from permanent jewelry.

  • You Need Both
  • Your original receipt
  • Your original piece

Permanent? See Permanent Warranty

What Happened
What We Do
Cost
It broke or something came looseLike a jump ring, chain link or bead
We do our best to repair it. If we can't, we replace your piece.
Free
It keeps breaking, even after we've repaired it once or twice
We replace your piece
Free
A stone is missing
We replace your piece
Free
It lost its color completelyIt faded all the way or turned visibly black
We replate it
Free
A charm turned visibly black, or you lost it because of a manufacturing defectNot for DIY charm jewelry
We replace the charm
Free

Not Covered

  • Lost or stolen pieces
  • Normal wear, like scratches and surface marks
  • Damage from accidents, misuse or chemicals
  • Damage from changes or repairs made by anyone else
  • DIY charm jewelry. It has no warranty and isn't water resistant, so take it off before you shower or get it wet.

Good To Know

  • Our call: Our Jewelry Designers look at your piece and decide whether to repair, replace or replate it.
  • Same style: Replacements have to be the same style as your receipt.
  • Some fading is normal: Gold filled can naturally lose some yellow tint over time. We replate when the color is completely gone.
  • Permanent prices: The $10 link, $30 repair and lost-piece prices are only for permanent jewelry.
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For Both Warranties

What Counts As A Receipt

You need it for both warranties, and keeping it safe is up to you. A photo can start your claim online, but we still need to see the original.

We Accept

  • Original email receipt
  • Original text message receipt
  • Original paper receipt

We Can't Accept

  • Screenshots
  • Photos of receipts
  • Forwarded receipts
  • Edited or altered receipts

Lost Yours?

  • Check your email, spam folder and text messages first.
  • Still nothing? We may be able to find your purchase with your email or phone number, the last 4 digits of your card, or the exact date and approximate time.
  • If we can't verify your purchase, the warranty doesn't apply.

Looking for returns or exchanges? See our Return Policy.

For Both Warranties

Start A Warranty Claim

Send us your receipt and tell us what happened. We'll get back to you with your next steps.

You'll find it on your receipt.

Photo Of Your Receipt

A clear photo or screenshot is fine to start. We'll still need to see your original receipt.

We only use your details to help with your claim. See our Privacy Policy.

A model in a black top with one hand in her hair, wearing a hand chain, gold bracelets and layered necklaces

We've Got You

Bring It In Or Mail It In

Bring your receipt and your piece to The Grove or The Americana at Brand, and our Jewelry Designers will take it from there.

Out of state, not near LA or in another country? You can mail your piece in. You cover the shipping to us, and we'll ship it back to you. Contact us or email monica@timelessluxuryla.com first and we'll tell you where to send it.

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