Welcome to Timeless Luxury LA
where elegance meets versatility
Have a question or feedback? We're here for you! See our FAQ or fill out the form below, and our dedicated team will get back to you.
For immediate assistance, reach us at our customer service email or phone number:
Email: firstname.lastname@example.org | Phone: 818-337-9736
Customer Service Hours: M-F 9 am-5 pm
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase. Please see Returns for more information.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
Please see Warranty for more information.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery in the United States usually takes around 7 business days.
If your order hasn't arrived after two weeks, please contact us and we will look into the details. See Shipping for more information.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!