Frequently Asked Questions + Topics
Where do you ship?
We ship worldwide! Delivery time will vary depending on the shipping label you choose during checkout and where you are located.
International orders take anywhere between 15-25 business days and orders within the US usually take about 3-7 business days. Please keep in mind that order processing time for in stock items take 2-4 business days, while made-to-order items take between 5–12 business days.
We really appreciate your patience with our made to order items! Each piece is carefully crafted and made with love so it will definitely be worth the wait.
Returns + Exchanges
If for any reason you are unhappy with your purchase or need a different size, no need to worry! You are able to return or exchange any item within a 30 day period.
Purchases made at The Grove can be returned or exchanged at the same location. You must bring a receipt for proof of purchase.
Online Purchases + Return
If you would like to return or exchange an item that you purchased online, please email us with your order number and a brief description for your reasoning. You will be responsible for the return shipping label. Once we receive your item and inspect that your piece is in resellable condition, we will process your refund back to its original payment. Your money may take 3-7 business days to process back into your account.
Online Purchases + Exchange
If you would like to request an exchange from your online purchase, you will be responsible for shipping your item back to us. Then we will go through all the steps to ensure a seamless exchange process so you can receive the jewelry you want as quickly as possible.
Any items purchased online can be exchanged or refunded at our Grove location as well.
We offer a one year warranty for all of our jewelry. If an item that you purchased breaks or fades completely within one year from purchase, we will repair, replace, and/or re-plate your jewelry free of charge. We want to ensure the best customer service and keep your happiness as our top priority.
Can’t find exactly what you’re looking for? Don’t worry, we are here to create the perfect piece you want.
We gladly accept custom orders if you are searching for something specific and cannot find it on our website. Please fill out our custom order form and let us know what kind of materials, stones (if any), and style you’re interested in.
Adding inspiration photos is a plus so that we know exactly what kind of style you are envisioning. We can create a custom piece for you with diamonds, platinum, 14k yellow or white gold, rose gold, etc. Let’s bring your dream jewelry piece into a reality!
No one likes broken jewelry, so we are here for you to bring your pieces back to life.
We offer pearl restringing services if you have a pearl necklace or bracelet that has broken, whether it was from us or from somewhere else. If your pearl piece is out of the one year warranty window, then all repairs for restringing pearls start at $40.
We offer yellow gold re-plating, rhodium re-plating, and rose gold plating for your jewelry whether you bought it from us or not. Depending on the size of the piece, re-plating starts at $20
If you have jewelry that needs a proper cleaning, come drop off your piece(s) at The Grove and we will have it cleaned and ready for pick up for you within one week! Or ship it out to us and we will ship it back.
All Other Repairs
Whether you have a broken chain or broken earring, we can fix anything! Fill out our repair form, include photos of your broken jewelry, and send it out to us to have it repaired back to original condition.
Join Our Team
We are always looking to grow our team!
Please feel free to fill out our general careers form! we are excited to grow our community.