Warranty

Our Commitment to you

Lifetime Warranty

We offer a lifetime warranty for all of our jewelry. If an item that you purchased with us breaks or fades completely, we will repair, replace, and/or re-plate your jewelry free of charge.

We commit ourselves to providing the best customer service as your satisfaction is our top priority. Contact us below to get started.

What does your warranty cover? What does your warranty cover?

We offer a lifetime warranty on all our jewelry. We will repair, replace, or re-plate your jewelry free of charge if it breaks or fades.

Do you offer restringing services for pearl jewelry? Do you offer restringing services for pearl jewelry?

Yes, we offer pearl restringing services starting at $40.

Can I get my jewelry re-plated? Can I get my jewelry re-plated?

Yes, we offer yellow gold, rhodium, and rose gold re-plating starting at $40, regardless of whether you bought the jewelry from us or not.

Is a cleaning service available for jewelry? Is a cleaning service available for jewelry?

No, we do not offer cleaning services for your jewelry, but we recommend using warm water, diluted dish soap, and a soft bristle toothbrush to clean your jewelry! You can also use a polishing cloth to wipe away any dirt and debris. See Luxury Care for more information.

Do you provide repair services for broken jewelry? Do you provide repair services for broken jewelry?

We can fix the jewelry you bought from us if it breaks for free. Unfortunately, we are not able to fix broken jewelry if it’s not a piece from us.

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